Multi-Phase
Engagement
Discovery through implementation and sustainability.
Case Study | The 35/65 Rule™
Your Expertise Gets You Into Business. The Business Behind The Business Determines What Happens Next.
“When Expertise Outgrows Infrastructure” — The 35/65 Rule™ in Action
Client Snapshot
Client: Established Professional Services Organization
Scope: Business Assessment + Organizational Strategy
Focus: Business Infrastructure & Operational Readiness
At a Glance
A challenge that crossed multiple business disciplines.
KRJC partnered with an established professional services organization entering an important stage of growth and transition. Because the challenge crossed multiple business disciplines, KRJC assembled a multidisciplinary engagement team rather than approaching the work through a single consulting specialty, allocating team members, consultants, and specialized expertise across financial analysis, operations, organizational development, process improvement, leadership, technology, and implementation support.
6
Business Disciplines
A comprehensive examination of the infrastructure supporting the organization’s expertise.
Multi-Disciplinary
Team
Resources allocated according to each workstream’s requirements.
Customized
Roadmap
Prioritized actions designed around the organization’s operating environment.
The 35%
Expertise was never the problem.
The organization’s owners were highly skilled professionals who had built a respected business around their expertise, relationships, and commitment to those they served. That expertise created the opportunity, but expertise alone doesn’t build all of the infrastructure required to operate and sustain a business over time. That’s the premise behind KRJC’s 35/65 Rule™: your expertise may get you into business, and the business behind the business helps determine what happens next.
The Opportunity
The organization had grown beyond some of the systems that helped build it.
- Financial Visibility. Financial visibility and management reporting.
- Operational Systems. Operational systems and documented processes.
- Roles & Accountability. Roles, responsibilities, and accountability.
- Leadership Capacity. Leadership and organizational capacity.
- Technology Utilization. How existing technology investments were being used.
- Business Continuity. Business continuity and transition readiness.
The 35/65 Shift™
Diagnose before prescribing.
KRJC deployed team members and consultants based on the requirements of individual workstreams rather than relying on a single advisor or fixed delivery model, allowing specialized resources to align with the areas requiring deeper analysis or implementation support as findings emerged.
01
Discovery & Assessment
02
Financial Infrastructure
03
Strategic Roadmap
04
Implementation
05
Leadership & Staff Development
06
Performance & Sustainability
Early Results
Moving from informal practices toward repeatable systems.
Financial Reporting Strengthened
The organization began strengthening financial reporting and management visibility.
Clearer Priorities & Ownership
Established clearer priorities and ownership, and began formalizing critical processes.
Internal Capabilities Leveraged
Began better leveraging internal capabilities and strengthening communication around change.
Stronger Decision-Making Foundation
Created stronger foundations for future decisions and repeatable operating systems.
The Bigger Impact
The 35% may build the business. The 65% helps sustain it.
Financial visibility. Systems. Processes. People. Technology. Accountability. Continuity. No single consultant is expected to be the expert in every one of those disciplines. That’s why KRJC’s delivery model matters: KRJC can assemble the combination of team members, consultants, and specialized expertise required by the issues identified through the assessment, and the client receives an integrated solution coordinated through KRJC rather than having to independently find and manage multiple resources.
Diagnose→
Identify Priorities→
Assemble Expertise→
Build What Comes Next
About KRJ Consulting
Build the business behind the business.
KRJC helps organizations strengthen the infrastructure required to operate, grow, and navigate change. Our flexible engagement model allows KRJC to allocate team members, consultants, and specialized expertise based on the needs and complexity of each engagement. Rather than forcing every client into a predetermined team structure, we build the team around the challenge.
The Framework
See how the 35/65 Rule™ explains why expertise alone rarely sustains a business, and what the other 65% is actually made of.
Learn More About the 35/65 Rule™
The Next Step
If you know the 65% is holding you back, the Business Readiness Assessment is where diagnosis starts.
Take the Business Readiness AssessmentIdentifying details in this case study have been removed or generalized throughout to protect client confidentiality.